pawlconsulting.com Blog - Business Ethics

Archive for the ‘Opinion’ Category

Business Ethics, Current Affairs, Globalization, Opinion

November 24, 2009

Lessons from Abroad

Tags: , , , , , , , , ,

If you only read U.S. news sources you may have most likely missed the hard to find blurb on two executions that took place today. That is because they took place in China, and they were not child killers, serial killers or mass murderers of any kind; sort of. I do; however, want to make an example of these two gentlemen.

Their names are Zhang Yujun and Geng Jinping. No doubt you cannot pronounce the names, but I ask you to remember them. Now, before you get ready to stand on your moral high ground let’s take a look at what they did.

They were businessmen, and by fortune found themselves in the middle of China’s economic revolution running full steam ahead to a  mixed economy (market economy for those of you that only read western news sources). They each were involved in the milk trade; Jinping managed a milk production center while Yujun was a manufacturer. A lucrative business for an economically thriving society. So what went wrong?

These two businessmen, in a heightened sense of greed amidst a burgeoning “market”* economy, found a way to make their product appear more desirable to a consumer hungry nation. They manufactured, marketed, and sold what they called a protein powder, and they put this powder into the milk supply. This protein powder was actually made from melamine and maltodextrin. Melamine gives a false reading of high protein, but it is a toxic chemical that in higher doses can cause renal failure, and so it did. Six children died and almost 300,000 other people fell ill in varying degrees.

Wow, a bad business decision; an error in judgement; a greed driven parable that finds otherwise good people trying to keep up with the Jones’ or in this case the Li’s perhaps. It is nothing more than the antics U.S. business people find themselves doing, and we don’t execute people for that. Heck, if we did we would have to put half of Wall Street in front of a firing squad. Not to mention the leaders of places like Boeing, PG&E and hundreds of others. Medical insurance company heads alone would be quaking in their boots. Pharmaceutical CEOs would be heading for the border. Isn’t it great that we are so civilized?

Now let me knock you off your principled pedestal. The Chinese defense lawyers blamed the government for not paying attention. To quote one, “it’s the food supervision and inspection authorities that are responsible for this.” It was inferred that the greedy client was not to be blamed, despite knowing the harm it would cause, because it is someone else’s responsibility to catch them. This sounds a little familiar to me. Our own banking industry championed the same exact reasoning!! That’s strange.

Now, our Wall Street and former White House cronies didn’t kill six children, at least not directly. But, can we not indirectly blame them for hundreds of people that have taken their lives, thousands that are on the streets, and millions out of work? China makes an example of this type of crime.  An eye for an eye. Sure we could do this too, but don’t worry guys because we don’t execute our white collar criminals even if their actions are a catalyst. We are better than that. We reward them with bailouts and bonuses.

Don’t you just love capitalism?

*Although the west claims China is becoming a market economy, the most they can hope to achieve is a mixed economy. While maintaining a Communist government, a free market economy is not possible. China themselves only state their desire to be a mixed and not a market economy.

Business Ethics, Current Affairs, Ethics, Opinion

October 22, 2009

Did Someone Say Stimulus?

Tags: , , , , ,

It is fairly plain to see that the $700 billion stimulus has not worked. At least not so far, and in light of the planned executive bonuses there is a fair chance we can take that statement to the bank. This is good in that at least we have something to take to the bank considering all they are taking from us, but I digress.

As an economist, I take this seriously. I realize the government is trying anything to get the economy back on track, but seriously folks in D.C. Did you really think that money would find its way down from Wall Street to Main street? A trickle down theory of economics is good, and has at times been successful; however, not when greed and corruption are rampant. This is where my common sense becomes inflamed. The government knew very well that corruption had caused the banks to crumble. Why then would they pour $700 BILLION into a corrupt institution?

Did we need a stimulus? Yes. Do we still need a stimulus? Yes, because main street is still suffering. Unemployment is quickly approaching 16% in places like Michigan, but even in California it is continuously creeping up. According to the Bureau of Labor Statistics it rose again to over 12% in September. In fact, that is only “registered” unemployment and not actual figures. It does not account for those that are underemployed or are not eligible for unemployment compensation such as the formerly self employed. If we counted those workers the numbers would more than likely approach  at least the 20% – 25% level. As of the latest September statistics, long term unemployment (those unemployed more than 27 weeks) rose to 5.4 million people. Does this sound like a recovery? Does this resemble a successful stimulus?

Although I was not a fan of the previous administration, I am also one to give credit where credit is due. The decision to give a stimulus to the people, in the form  of a $600.00 check, was a step in the right direction. It was designed to “stimulate” consumer spending, but it did not do the trick and was therefore deemed a failure. That was also part of the design. The administration needed to be able to point to a failure of the trickle up theory of economics. The failure was in the fact that the amount was ridiculous. If anyone thought that $600 in a person’s hand was going to do anything but pay a bill or two they were sadly mistaken. Very few people ran out and went on a shopping spree with a paltry $600, and thus consumer spending continued to drop. See, trickle up doesn’t work so let’s try trickle down and give big business billions said the guys in charge. Whew, aren’t we glad they tried? Don’t we feel better now?

Why not try this President Obama? How about taking the beginning amount of $700 billion and divide it by the 250 million adults in the U.S.? MAYBE, even add another $700 billion to the mix, which is probably closer to the amount that will actually end up being poured into our failing economy. Divide all of that by 250 million adults and watch how they spend their $5,600 windfall. Yes, people will pay down a bit of their debt like they did with the $600, but they will definitely go out and spend some of that much larger check. How do I know this? Because it is human nature. Sociology 101 for a consumer nation, and especially with the holidays right around the corner.

Trickle down did not work. What do you say we give trickle up a “real” try, and watch our economy start to right itself with a genuine stimulus?!

BLS (Oct. 21, 2009), Regional and State Employment and Unemployment Summary. Retrieved Oct. 23 from

http://www.bls.gov/news.release/laus.nr0.htm

Business Ethics, Current Affairs, Ethics, Opinion

October 21, 2009

Capitalism in Crisis

Tags: , , , , , , , , ,

The new film by Michael Moore, Capitalism, A Love Story, did not really say anything different from what I  have been talking about for many years now. While I am not necessarily always a fan of his tactics, he does have some very insightful things to say. Capitalism is failing.

For almost a year now we have been hearing Wall Street wail as loud as they can for help so we bailed them out despite the knowledge that they created the disaster themselves by virtue of unethical business practices and greed. The idea was such that pouring taxpayer money into badly managed, unethical, parasitic banking institutions would save the economy, our beloved free market system, and give them more money to loan. The trickle down theory of economics in practice, but it is not trickling down and never will. Therein lies obvious as well as less apparent problems.

By the very definition of capitalism and free market economy it is survival of the fittest. This is what Wall Street has been espousing far longer than I am alive.  But wait! Apparently that does not apply to Wall Street itself, and the rest of us never got the memo. If it did apply they would have insisted that inferior institutions be allowed to fall in order to make way for the stronger ones, but they didn’t. All of a sudden they had their hands out with fear mongering speeches decrying the end of America. The best part is that we the American public, and our government, all drank the Kool-Aid. We buy into fear. It unites us. It gets us to agree to things that we later scratch our collective heads in wonderment over. If the previous eight years can be pointed to as an example it is not surprising we find ourselves in a similar position today, and those that reap the rewards stand laughing.

Just a few days ago I ended up in a conversation with an otherwise intelligent man that begged me to understand that the United States financial system was hours away from “Armageddon.” Armageddon?! Does this not wreak of familiar pulpit driven tactics to control the masses from thoughts of upheaval? Of course, the moment he began spouting his vitriol I correctly guessed that he was an investment banker by trade.What was there to understand? Where is their free market, capitalist model now? I do not see small business being bailed out, and small business employs the bulk of Americans. Small businesses are failing at record rates because of the mess that Wall Street created.

I am not saying I disagree with a free market system, but left unchecked as it has been since WWII it is doomed to self destruct. The fact that our economy has been in free fall has not been remotely solved by the big bailout, but why? That is what they promised after all. The answer is simple. Our form of capitalism breeds greed. We can look back to Lord Acton’s famous quote; “power tends to corrupt, and absolute power corrupts absolutely. Great men are almost always bad men.” This is why my recent debate opponent sees nothing wrong with the bailout or the huge sums being given out as bonuses to the very people that did a poor job to begin with. It is not that he is a “bad man” as Lord Acton would suggest, but he is employed by some. If the rest of us had driven our companies into the ground we would surely not be given bonuses.

This folks is capitalism, but it is not democracy. They are mutually exclusive from one another despite what we are too often told. It is not democracy it is plutocracy, which is the form of government rampant, unchecked capitalism is best suited for. By definition plutocracy is “government by the wealthy.” Sound familiar?

Business Ethics, Current Affairs, Management, Opinion

June 8, 2009

Wouldn’t They Be Proud?

Tags: , , , , ,

I was just thinking back to my youth today, and while it sometimes seems a long time ago I can’t help but thinking of how things have changed in such a short time. Growing up in Southern California was not unlike “anytown” U.S.A. We worked hard, played hard, and when it was time to go on vacation we packed up the family GM for the customary two weeks and hit the road for parts unknown. My mother and father insisted we buy American, and it was an easy thing to do because you were buying a solidly made beast of the highway. We were a GM family, but some of you out there could have been Ford or Chrysler families. It matters not because that was just an issue of taste and family upbringing. Kind of like being a Pepsi or Coke house. The products were good quality, the price was right, and the corporations cared about what the customer wanted and what would make them happy. I am not saying it was a scene out of Leave it to Beaver or Father Knows Best, but it certainly was simpler. Things today are no longer simple by any stretch of the imagination, but I am also not saying this is a bad thing in most cases. After all, I wouldn’t be able to “blog” here without the complicated life we live today, but not everything had to change. The lost art of customer appreciation and satisfaction seems to have been crossed off of the curriculum of most business schools in favor of “Bottom Line 101″, “Shareholders 250″, and “Upper Management Bonuses 550.” The last one is taught in both the BA and MBA program.

I guess I was busy this morning lamenting the America we see today, and sad at the thought that I don’t think our parents and grandparents would be proud of us. Those that lived through the depression and fought in WWII gave their lives so that we could enjoy the life that we have today, but somehow, somewhere along the way much of it was squandered. GM, for all intents and purposes, no longer exists as an American company. Chrysler is in the process of being sold to Fiat, and who knows how long Ford will hold on. These were powerhouses of American industry, and now what? Hummers made in China, Chryslers made by a company that hasn’t been able to sell a car in the U.S. for more than twenty years and is not considered to be top notch. What is next?

If we want to ask ourselves why we have to do a combination of things. Yes, we need to look in the mirror, but it is far more than just a turn away from “buying American.” It has been a long time since these companies have given us something worthy of buying. While foreign car companies were being innovative American car makers were giving us more of the same and losing focus on the customer. They were late to the game of hybrids, still producing oversized monsters designed to make soccer moms and underachievers feel powerful, and providing such low quality in order to get the customer buying more frequently. This was not and is not the American way, and yet somehow it became the American business model in a relatively short time for Detroit and others.

Two years ago I finally shook the invisible cultural shackles I had been raised with and purchased my first foreign vehicle, and I have never been happier. The first thing I noticed is that I am treated like a valuable customer; something that had been lost along the way in my years of dealing with GM and Chrysler. Simply said, they stand by their product. The last American car I had happened to be a convertible and when the rag top blew off after only a year and a half they told me it was my problem because it was “not a covered item.” In my foreign car I have been to the dealer twice in two years. Both times were for a “yearly” oil change. That’s right; YEARLY.

My father is still alive at the ripe old age of 78 and will probably live to well over a hundred at the rate he is going. He spent many years in the auto industry and helped to frame my “All American” girl persona. Is he proud of what has happened? No, and the sad part….he also drives a foreign car.

Business Ethics, Opinion

May 26, 2009

At Will Employment – is it Ethical?

Tags: , ,

All fifty states operate under the guise of “at-will ” employment to some extent. This essentially means that an employer may discharge an employee without cause. It was originally designed to protect both the employer and employee on several levels but has not really lived up to its intent. The theory is that both the employer and employee can get out of a situation without recourse, but in reality only the employer has that capability while the employee has the unspoken responsibility to not leave the employer “high and dry.” Why? Because if they do there will surely be no glowing employment references.
When you consider the implications it essentially gives employers carte blanche to dismiss employees on a whim. This was not much of a problem when the odds were in the worker’s favor due to it being an “employee market”, but in times of economic crisis it becomes less and less ethical. No one is ever going to ask employers about their record of giving advance notice to employees, but if an employee wants that job on their resume they had better give plenty of notice and leave on the best of terms. So, while the law is intended to protect both parties it is decidedly one sided.
Aside from the ethical question of whether or not this law should be changed perhaps we should be looking at the bigger picture. Our workforce is overworked, burnt out, stressed out, and just generally mistreated. We ask the world of our personnel in unpaid overtime, little to no vacation time, and dedication all in the hopes that they might someday climb the corporate ladder and see a payoff only to get tossed out with the trash in favor of someone younger, less expensive, and equally as expendable. Loyalty is expected from employees with very little offered in return; most often in the name of increasing the bottom line and C level bonuses.
Wake up corporate America and earn the loyalty and respect of your workforce before it is too late. You’ll be glad you did.

Current Affairs, Ethics, Opinion

May 15, 2009

Right to Privacy for the Dead

Tags: , , ,

The California courts have recently determined that the right to privacy does not extend beyond death in the case of Nikki Catsourus. While this gets escalated to the appeals level, and then most likely on to the Supreme court, we have to wonder why. Perhaps more importantly, we should ponder as to why we feel the need to be so voyeuristic. This is a tragedy beyond compare, and the family must be suffering in unimaginable ways. This young lady was not famous and should therefore not be subject to the same rules of privacy.

What is our obsession with the gruesome details? Why is human nature such that we just cannot look away? And why in the world would a California Highway patrolman find it necessary to send these pictures to friends and then have them end up all over the internet? Can we say common decency?

As this story unfolds, and the case winds its way through the court system let us accept that this behavior, while not currently illegal, is unethical to say the least. Surely there must be something else for people to obsess about that is not quite so vile. It is bad enough that people read the rag magazines about the famous and infamous, but leave this poor child and her family alone. Haven’t they suffered enough?

Current Affairs, Ethics, Opinion

May 6, 2009

The Gay Marriage Debate – the Principle of Rights

Tags: , , , , , , ,

Okay, so I am going to go out on another limb with something controversial here, but I just feel that it is time to chime in as it is becoming an ethical issue. For years now I have been hearing, and understanding, how everyone has a right to their “opinion.” This is true, and freedom of speech and expression are two of the factors that make this country great. Now, let’s go a little deeper into the idea of “opinion.”

Once “opinion” crosses over into “action” it is no longer a “point of view.” I always see both sides to an argument and value people’s differing opinions, and this subject has been no different until now. With states like Maine legalizing gay marriage day by day and public figures such as Miss California joining organizations to prevent the legalization of gay marriage the debate is heating up, but it is now more than a debate. I understand that there are many people in this country that oppose gay marriage primarily on the foundation of religious reasons, and that is to be respected to a degree, but we also have laws in this country that protect a person’s civil liberties. In this case we are left arguing based on the Principle of Rights, i.e. one person’s rights versus another’s. Allowing a gay couple to marry is not infringing on the rights of those with strong religious beliefs, however, the campaign to prevent them from marrying does infringe on another group’s rights.

Our civil judicial system operates under this very principle of rights and so it is doing in this case. The courts are deciding whether or not gay couples should be allowed to marry. The courts are where cases of rights are adjudicated not by public vote. If this were not the case then there would be many things in this country that would never have changed. It is not, in any situation, appropriate or ethical for the majority to dictate to a minority on basic human rights.

It wasn’t that far back in recent history that African Americans and Caucasians were not allowed to marry. The “majority” felt it should be prevented based on religious moral convictions. Sound familiar? We look back on this today as ridiculous, but the fight for this right was long and arduous. The majority’s moral, religious conviction against the allowing of multiracial marriage was deemed unethical and a violation of rights of another.

Our system is designed to protect the rights of the minority against the whims of the majority. It is our ethical duty as Americans to address this. Not to pick on this one person, but if Miss California had stood on the Miss USA stage and ranted about taking away the rights of multicultural partners to marry we would be outraged. We would be quick to call her and others like her racists and un American. Why then is it “okay” to do the same to another group of tax paying Americans?

Business Ethics, Ethics, Opinion

May 4, 2009

Pay It Forward – Principle of Virtues

Tags: , , , , ,

Now I am going to jump on the bandwagon. About a week or so ago I witnessed a minor accident on a main thoroughfare and without missing a beat I automatically stopped to give my business card to the non-responsible party. I was in between meetings so I really did not have time to chat, but I could see the shocked look on his face as I handed it to him and briskly got back in my car to zoom away to my next appointment.

I stopped for many reasons. Foremost, it is the right thing to do, despite the fact it is rarely done. Secondly, although it would have appeared to be a rear end/right rear quadrant collision, the party that was hit was actually one hundred percent at fault. She decided to cut across four lanes of busy traffic to grab a parking spot and the poor sod in front of me had nowhere to go. Third, I firmly believe in random acts of kindness, and I knew the unfortunate fellow was going to get blamed when he was in no way at fault, and lastly, it could just as easily have been me in his position had I been two minutes earlier for my appointment.

So I felt good about being a Good Samaritan and doing the right thing, but my moral to the story is exactly why people rarely stop in the first place. Later the same day the victim’s insurance company, AAA, called me and asked for a recorded statement. I was more than happy to accommodate and was done swiftly. Now, two weeks later I get a cryptic letter from Mercury Insurance, which I despise for their business practices to begin with, asking me to type out a statement and mail it back to them. I have two problems with this approach. To begin with, I am extremely busy and do not have the time to type out random statements. More importantly, they expected me to put my own stamp on the envelope and take the time to mail it out. This was really not a big deal, but remember, I was just being a good citizen and this was the insurance company of the guilty party, who by the way was trying to say it was not her fault. It was the principle of the matter. They could have at least provided the stamp!

This is exactly the reason people do not take the time out of their busy day to “do the right thing.” The Good Samaritan seems to always get bitten somehow. How many times have we all heard stories of a caring citizen coming to the rescue only to get sued in the end themselves, etc. Remember Richard Jewell, the hero of the Atlanta Olympic bombing? He died last year a broken man and all he did was the “right thing.” As for me, I will continue to pay it forward as often as possible, but I most certainly understand why people are reluctant to do so.

Reprinted from my blog at a national travel magazine April 10, 2008

Life Thoughts, Opinion, Travel & Tourism

February 14, 2008

The Bucket List

Tags: , , , ,

A few weeks ago I went to see the movie “Bucket List“, and although I enjoyed it very much it really did have a much deeper meaning. For those of you that have not seen the film it is about two older men facing terminal illnesses and how they become friends and decide to see and do everything they can on their list before they ‘kick the bucket’; hence the name of the movie.

So this got me thinking – I have been to most, if not all the places visited during the movie, but what would I put on my list? If I was told I had six months to live I certainly wouldn’t spend it waiting to die. I would do just as Jack Nicholson and Morgan Freeman did and try to accomplish everything I could on my list before my departure. What a better legacy to leave than having really enjoyed life right to the end?

Because I have traveled extensively throughout my life it took me quite some time to come up with exactly what I would do. With that in mind, for now some of the things on my bucket list would be, and not in any specific order, the following:

1. See the great migration in the Serengeti

2. Win the lottery just so I could have the fun of giving it all away to those that are less fortunate

3. Drive a Lamborghini on the Autobahn

4. Go to Antartica

5. See the polar bears in their natural habitat

6. Climb Machu Picchu

7. Find out who my father’s birth parents are

It’s a pretty short list for now, and I’m sure I would think of a lot more if I really did only have six months. How about all of you? Anyone want to share their list?

Reprinted from my blog at a national travel magazine

Airlines, Business Ethics, Business Travel, Opinion

February 7, 2008

Baby On Board

Tags: , , ,

I am really a pretty easy going air passenger. I don’t ask for much. I rarely bother my seatmates. I can handle sitting in coach and I don’t even moan when the person in front of me leans the seat back into my lap. I typically turn on my iPod, put my noise canceling headphones on and read a book or take a nap. However, I draw the line at children under two sitting on an adult’s lap anywhere in my vicinity.

Different authorities have voiced many opinions on this practice, but now I am going to throw in my two cents. First of all, what parent in their right mind thinks it is okay to hold an unbelted child on their lap while an aircraft takes off or lands? Let’s just look at the safety aspect to begin with. The adult is safely tucked in while the small child is free to become a projectile at the whim of turbulence, and this is assuming the adult is awake. If the adult has fallen asleep then it is anyone’s guess.

My second point is purely service oriented. It is bad enough that we sometimes get stuck in a seat that will not allow us to move in any direction and oftentimes leaves our bodies in a permanent sitting position long after arriving at our destination. However, the child under two is an added annoyance. Don’t get me wrong – I don’t dislike children, but I don’t like them sitting on my lap unless invited to do so either. I have a pet peeve with little ones falling asleep on me, kicking me, spilling their food on me, or worse yet, drooling on me in flight, and I fail to see the wisdom of an airline allowing parents with small children to inconvenience fellow passengers with this continued practice of flying free under two years of age as long as they are seated on an adult’s lap.

One time, while on the way to a one day business trip, I actually had a lap child spit up their mushy breakfast in my direction. While normally inappropriate in the best of circumstances, I was a little incensed at having to arrive at my meeting with the smell and stain of pureed peas on my suit. Another time, recently in fact, I attempted to get a few hours sleep on the way to New York from Los Angeles only to have the gentleman next to me allow his lap child to continuously hit me with various body parts as it restlessly tried to get comfortable across daddy’s lap. Despite being disturbed every five minutes I refrained from reminding “daddy” that the rule was the child stayed on his lap, not everyone elses. And just when I thought this was all bad enough, on my return trip from New York, I experienced another little jewel standing on her father’s lap while he slept in the seat in front of me. Not a big deal except she seemed to have some fascination with the contents inside her nose while leaning over the back of the chair in my direction.

So I ask readers, is it me or is this just an insane practice that has to stop? If I have to have a ticket to get on so should the child. If I have to sit in a seat, shouldn’t all children have to? Why is it okay for children under two to annoy and inconvenience paying passengers that are already annoyed at being crammed into a space the size of a dog carrier? And why for goodness sake do we, as a society, not have an issue with the reckless disregard for the child’s safety all in the name of saving a few bucks?

Reprinted from my blog at a national travel magazine